top of page

About Gwen


20 years of experience as a Florida Municipal Master Clerk.  

An innovative, service oriented, multi‐skilled, hands‐on leader with a strong focus on customer service ‐ both internal and external. Knowledgeable in the principles and practices of modern public administration and records management techniques. Able to analyze administrative issues and find sound workable and flexible solutions. Believes that integral elements to success are achieved through community and staff engagement; encouraging creativity, information sharing, and originality.


  • City of Umatilla (pop. 4,000)

    • City Clerk

    • June 2021 – November 2022

  • City of Mount Dora (pop. 14,000)

    • City Clerk

    • June 2006—May 2021

  • City of Mascotte (pop. 5,600)

    • Deputy Town Clerk / Emergency Management Incident Command System Planning Committee

    • March 2004-2006

  • David L. Sustarsic, Thoracic and General Surgeon  

    • Office Manager / Coding and Billing

    • 2001-2004

  • Town of Lady Lake

    • Building Permit Technician

    • 2000-2001

  • Leesburg Regional Medical Center

    • Corporate Secretary / Medical Staff Secretary

    • 1992-2000

  • City of Leesburg

    • Boards & Commissioner Secretary

    • 1987 – 1992

Certification Professional Associations

  • University of Phoenix

    • Bachelor of Science in Business Administration

    • 2009

  • Master Municipal Clerk Certification

    • International Institute of Municipal Clerks (IIMC)

    • 2010

  • Florida Association of City Clerks (FACC)
    Served as President (2017-2018), President-Elect (2016-2017), Vice-President (2015-2016)

  • International Institute of Municipal Clerks (IIMC)

  • Central Florida Clerks and Finance Officers (CFCFO)

    • ​President of CFCFO for one year

  • Served as President for one year

  • Florida League of Cities Policy Committees
    Served on the Municipal Administration Committee 2018-19 and 2019-20

Very Efficient

Gwen is a very efficient city clerk who has the ability to anticipate needs of people around her. She is patient, friendly, and always willing to help both at work and as a community volunteer.

Cathy H. 

Mount Dora

Let’s Start Working Together!

bottom of page